Privacy policy

When you send us an enquiry

The booking form on /book asks for:

• your name and a WhatsApp or phone number;
• the event date and location (city or area);
• the bar you are planning: guest count, Bar Level, how the alcohol is handled, any signature drinks and add-ons you pick, and any notes you write;
• the estimated price the form showed you.

We also record the time you sent it and the country your connection came from, which our hosting provider tells us.

We use this only to reply to you, check our availability and give you a quote for your event. If you go on to book, we also keep the quotes, invoices and payment records for that event.

Where it goes

• Our database. Enquiries are stored in a database run by Cloudflare, which also hosts this website.
• Our team inbox. Each enquiry is emailed to our team so someone can reply quickly.
• Our team’s Google Sheet. A copy of each enquiry is added to a private Google Sheet the team works from.

If you choose to message us on WhatsApp instead, or as well, that conversation is handled through WhatsApp.

Team tool sign-in

Our staff and crew use an internal tool on this site to run bookings. They sign in through Clerk, a sign-in service, either with a code sent to their email or with their Google account.

When someone signs in with Google, we receive their name and email address from Google, and use them only to sign that person in and show them their own work. We do not ask Google for any other information, and we do not access their Gmail, Drive, contacts or calendar. Clerk sets cookies on the team tool so people stay signed in. The team tool also keeps each team member’s name, email, phone number and role.

Analytics and cookies

We use PostHog, an analytics service, to understand how people use the public website: which pages are visited, what is clicked, the type of browser and device, roughly where visitors are (worked out from the IP address), and any errors the site runs into. When someone moves through the booking form, we send PostHog the choices that shape the price (such as Bar Level and guest count), not your name or phone number. PostHog stores a cookie and some data in your browser so it can tell repeat visits apart. It is not loaded in the team tool.

If you use the light or dark switch, your choice is saved in your browser. It never leaves your device.

Who we share it with

We do not sell your information, and we do not share it with anyone for advertising. It is only handled by the service providers named above, which we use to run the site and our bookings: Cloudflare (hosting, database and email delivery), Google (our team inbox and Sheet, and Google sign-in), Clerk (team sign-in) and PostHog (analytics).

How long we keep it

We keep enquiries and booking records for as long as we need them to handle your event and keep our accounts. Invoices and the records behind them are kept for as long as the law requires us to keep tax records, including for GST.

Your choices

You can ask us to show you the information we hold about you, to correct it, or to delete it. Email hello@cordialbartender.com or call +91 81119 29886. We will delete what we can; records we are required to keep by law, such as issued invoices, stay until we are allowed to remove them.

Changes

If we change how we handle information, we will update this page and the date at the top.